Maintenance Service, a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. Netwings will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.

Maintenance Service covers :

	Problem loggingrecording and monitoring of the request will be made through a single point of contact for all covered equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system, application or networking software).
	Problem diagnosisestablishing the probable cause of trouble.
	Problem resolution Netwings will first endeavor to provide with an error workaround method then dispatch an engineer on customer premises for problem resolution. Repair work may be carried on-site, or parts may simply be exchanged for equivalent elements providing the same functionality, awaiting actual repair being carried out in Netwings premises.
	Hardware warrantyeither providing hardware warranty services on behalf of the vendor or invoking the provision of hardware warranty service in the name of the customer.